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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of puggins

puggins

March 25, 2024

1  out of  5
rating by puggins
"we will most likely seek another ins. co. eventually. we have been state farm customers for many years & have used many or their services beyond just homeowners ins. we have never filed a major claim. we never gamed the system or tried to con state farm with bogus claims. a wind storm struck our area about a year ago doing major damage to our roof. state farm sent an adjustor out to survey damages. after it was all said & done they would not pay for a roof replacement, only partial. homes in my neighborhood with full replacements were all state ins. years or being loyal customers. years or being decent & good people who never gamed state farm. didn't matter. they failed us."
We responded:
"I am sorry to hear about your experience with claims. We have spoken about this matter privately and I apologize that you are not happy with the results. Again, we thank you for your service! "
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Samuel Hazard

March 20, 2024

5  out of  5
rating by Samuel Hazard
"Prompt, courteous, knowledgeable!! Highly recommend."
We responded:
"Thank you Sam! "
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Roger Gribbins

March 20, 2024

5  out of  5
rating by Roger Gribbins
"Bob’s office is ALWAYS there if we need them - and they follow up to make sure we are taken care of. I couldn’t recommend a better provider."
We responded:
"Call us anytime! Thank you for your business. "
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Sharon Peebles Arellano

February 9, 2024

5  out of  5
rating by Sharon Peebles Arellano
"Paige was extremely helpful in switching my insurance over to State Farm. I had been with another company for 3 years and had continued premium increases- without any incidents to lead to them. State Farm got me the same coverage plus an additional policy and saved me almost $300 per month!!"
We responded:
"Thank you Sharon. Paige is extremely knowledgeable about insurance and she loves helping our customers save money! "
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Terry Graves

January 23, 2024

5  out of  5
rating by Terry Graves
"Excellent service started saving me $90 a month. Thanks"
We responded:
"Thank you for your business Terry. Glad we could save you over $1000 per year! "
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o miller

January 8, 2024

5  out of  5
rating by o miller
"Gabe and Bob did such a great job helping me protect me and my family! The process was super easy. Highly recommend to anyone needing life insurance!"
We responded:
"Thank you Olivia! We do our best to make sure we help people protect what’s most important to their families! "
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jadyn linton

November 14, 2023

5  out of  5
rating by jadyn linton
"I had the best experience coming to this office. They made the process of getting started so easy and also made me feel so comfortable!!"
We responded:
"Thank you Jayden. We make sure to simply the process for all of our customers. "
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Joyce Grimes-Freese

November 8, 2023

5  out of  5
rating by Joyce Grimes-Freese
"I took a chance and reached out to STATE FARM .They not only saved me almost $200.00 car insurance but I also added renters insurance.A great experience and the agents were great.Thank you JOYCE Elizabethtown"
We responded:
"Thank you Joyce for taking a chance on us! We won’t let you down! "
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Jason Holmes

October 3, 2023

5  out of  5
rating by Jason Holmes
"Professional, punctual, and personable. Great value! More coverage for less than what I was paying my previous insurance company. Ask for Meagan"
We responded:
"Thank you Jason! "
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Sean Tritt

September 18, 2023

5  out of  5
rating by Sean Tritt
"I had been with Progressive for three years but every six months my premium increased even though in that time I’ve only had one speeding ticket under 10 mph and one not at fault accident when someone hit my parked car. My homeowners and full coverage auto insurance for two cars was almost $6000/yr. My premium for the same coverage with State Farm is just under $4700/yr! I recommend Bob Horton State Farm to anyone in the market for a better deal on insurance. Ask for Melanie, she was extremely helpful getting us set up. She was professional, called back promptly when I left a message and was very friendly. Thanks Melanie!"
We responded:
"Thank you Less, and welcome to Bob Horton State Farm Agency. We love to help customers save money but more importantly we want to make sure you are properly covered and we are able to be there on your worst day. Melanie does a fantastic job to make sure we take care of our customers while keeping their budget in mind. "
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daydrian Allen

September 13, 2023

5  out of  5
rating by daydrian Allen
"melanie and danny was awesome!!!! great service"
We responded:
"Thank you! Melanie and Danny are awesome at what they do! "
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Laura Strange

September 4, 2023

5  out of  5
rating by Laura Strange
"I have been with State farm since 1988 and have always had a very positive experience. I had an independent company compare my State farm rates for both house and car with other companies. They said State Farm was the best! I look forward to working with my new agent, Bob Horton!"
We responded:
"Thank you Laura! We definitely have great rates but our goal is to have the best customer service as well! "
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Carrie Underwood

August 11, 2023

5  out of  5
rating by Carrie Underwood
"Melanie is the absolute best!! Super friendly, efficient and knowledgeable. Highly recommend!!"
We responded:
"Thank you Carrie Underwood! We look forward to having you as our customer. "
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Staci Wedding

July 24, 2023

5  out of  5
rating by Staci Wedding
"Melanie has been wonderful. Making my switch to State Farm so easy. I would definitely recommend!"
We responded:
"Staci, thank you for for your business and yes, Melanie makes it easy to switch insurance companies. "
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Emily Burke

May 31, 2023

5  out of  5
rating by Emily Burke
"Absolutely love this agency and the team members. They provide great rates and the best customer service!"
We responded:
"Thank you Emily. We are always here to help when we can! "
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Roxy Wick

May 25, 2023

5  out of  5
rating by Roxy Wick
"Friendly atmosphere, nice and kind employees."
We responded:
"Thank you, Roxy! "
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Mike Tingue

May 19, 2023

5  out of  5
rating by Mike Tingue
"Saving over 100 dollars a month. No complaints there! Friendly staff and was a very quick and easy change. 5/5"
We responded:
"Thank you for your business, Mike! We are always happy to help our customers save money and make the change an easy process. Welcome to the Farm! "
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Tara Hogan

May 18, 2023

5  out of  5
rating by Tara Hogan
"I am so impressed with this insurance agency! We recently switched to State Farm and Bob and his team have made the transition seamless. Not only am I saving significant money, I have local agents who live and work where I do. Having a hometown connection really makes a difference and the staff goes above and beyond to provide excellent customer service!"
We responded:
"Thank you for the kind words, Tara! We strive to be the best insurance company possible with our exceptional service!! "
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Michelle Porter

May 17, 2023

5  out of  5
rating by Michelle Porter
"Paige has always been helpful when we’ve had questions or concerns. She has gone above to make sure we have the coverage we need."
We responded:
"Thank you, Michelle, for your business. Paige is awesome and loves making sure our customers are properly protected! "
Profile photo of Sheree Ross

Sheree Ross

May 17, 2023

5  out of  5
rating by Sheree Ross
"Love this business! Always professional. Always answers my questions quickly and does research if my question requires it. My agent is Paige Porter and she does a great job!"
We responded:
"Thank you Sheree! Paige is great and that is one thing we promise to do here at Bob Horton State Farm is answer your questions correctly even if it takes some research. "
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Kellie Farthing

May 17, 2023

5  out of  5
rating by Kellie Farthing
"Paige took care of us and made everything so simple!!"
We responded:
"Thank you for your business, Kellie! "
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Bethany Hope

May 17, 2023

5  out of  5
rating by Bethany Hope
"I got the pleasure to work with Paige. She made this process much easier than I thought it could be. I recently got married and needed help with car insurance. She was the best!"
We responded:
"Paige definitely makes the process simple for all of our customers! I am glad we were able to help you and congratulations on the marriage! "
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Steve Calhoun

May 17, 2023

5  out of  5
rating by Steve Calhoun
"Thank you Paige for all your help with finding me the right insurance for my needs. Very professional and very knowledgeable, I truly highly recommend!!"
We responded:
"Thank you Steve! "
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Ashley Leek

May 17, 2023

5  out of  5
rating by Ashley Leek
"Agent Paige Porter , has been extremely professional and helpful with anything we need ! Highly recommend!"
We responded:
"Thank you for your business, Ashley. Paige definitely goes above and beyond to help all of our customers."
Profile photo of Denise Calhoun

Denise Calhoun

May 17, 2023

5  out of  5
rating by Denise Calhoun
"Get service in a timely manner, Working with Paige Porter was awesome!!"
We responded:
"Thank you, Denise! "